As explained in our Terms of Service, checkout, payment, and order fulfillment for anything you buy through a listing on this site happen on that listing's marketplace — not here. But we're the seller behind the listing, we're the ones who pack and ship it, and we stand behind it. This page covers how that shipping works and the return policy we offer on top of whatever process the marketplace itself provides.

This is a general-audience policy written for a small, collector-run shop, not a substitute for legal advice. If you need this document to meet a specific regulatory framework, have a lawyer review it before relying on it as a compliance document.

Once your order comes through on the marketplace, we pack and ship it directly. Singles go out sleeved and in a toploader or semi-rigid holder appropriate to the card's value; sealed product and graded cards are packed to survive transit intact. Orders typically ship within 1–3 business days, using a tracked shipping method. Because the order and your payment live on the marketplace you checked out through, that marketplace's order page — not this site — is where you'll see tracking and delivery updates.

Shipping cost and estimated delivery time are set by, and shown on, the listing itself at checkout — they vary by item, destination, and the shipping method offered there, so we don't restate them here. If a listing doesn't show the shipping details you need before you buy, contact us and we'll get you an answer.

We ship every order with tracking, but transit issues can still happen — a carrier delay, a lost package, or damage in transit. If that happens to your order, email us at support@platinum-tcg.com with your order number and which marketplace you bought through, and we'll work with you directly to sort it out.

We stand behind the condition and accuracy of every card and item we ship, on top of whatever return process the marketplace you bought through offers. If what you received doesn't match the listing — wrong item, a condition issue we didn't disclose, or damage that happened in transit — you have 7 days from the date your order is marked delivered to contact us and start a return.

A few things fall outside the 7-day return policy above:

• Sealed product that's been opened, unless it arrived with a genuine factory defect.
• Graded cards not returned in their original certified slab, undamaged.
• Change-of-mind returns on an item that arrived matching the condition and description on the listing — that said, reach out anyway; we'd rather work it out with you than leave you stuck.
• Requests made more than 7 days after delivery.

Email support@platinum-tcg.com within 7 days of delivery with your order number, which marketplace you bought through, and a photo of the item and its condition. We'll reply with next steps — typically, shipping the item back to us in the same condition you received it in.

Once we receive the returned item and confirm the issue, we issue your refund through the marketplace and payment method you originally checked out with, since that's where your payment was actually processed — how long it takes to land after that depends on that marketplace or payment provider. If the issue was on us (wrong item, a condition we didn't disclose, damage in transit), we cover return shipping; otherwise return shipping is on the buyer.

Questions about an order, shipping, or a return? Reach us at support@platinum-tcg.com.